Our Terms and Conditions

These terms and conditions govern your use of the Fortunica Casino platform at fortunica-aud.com. We have kept the language plain so you can read it without a law degree, but it forms a binding contract between you and us.

How You Accept These Terms

When you create an account with us, you confirm that you have read, understood and accepted these terms in full. Acceptance takes effect the moment you tick the acceptance box during registration and continues for as long as your account remains open. Using any part of our platform after we publish an updated version counts as acceptance of that version.

These terms, together with the specific rules published for each promotion and our privacy policy, form the whole agreement between you and Fortunica N.V. We operate under Curaçao licence OGL/2025/0456/0987. If a court ever holds one clause invalid, the remaining clauses stay in force. We suggest you save or print a copy for your records.

Who Can Register at Fortunica

Registration is open only to players who meet every condition below. If any condition stops applying during the life of your account, you must tell us straight away and stop playing. We may request documents at any point to confirm your identity, age and address.

• You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher.
• You must not reside in the United States, the United Kingdom, the Netherlands, France, Belgium, Spain, Italy, Denmark, Israel, Iran or North Korea.
• You may hold only one account per person, per household, per shared computer and per payment method.
• All registration details you give us must be accurate, current and complete.
• Before your first withdrawal we verify your identity document, proof of address and payment method, and we complete this check within 24 hours.

Deposits, Withdrawals and Verification

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, PayPal, MiFinity, Jeton, Skrill, Neteller, Bitcoin, Ethereum or Tether. Withdrawals go out via Bank Transfer, Visa, Mastercard, MiFinity, Jeton, Skrill, Neteller, Bitcoin, Ethereum or Tether, always back to a method held in your own name. We charge no fees on either side. Accounts with no login and no wager for 12 consecutive months are treated as dormant; we will contact you before any administrative deduction applies.

Verification gate

Standard withdrawals are released only after your identity check is complete. We may ask for updated documents again later, for example when you add a new payment method or your circumstances change. Repeated failed verification gives us the right to suspend the account until the matter is resolved.

Bonus and Promotion Rules

Every bonus we run carries its own promotional terms, and those terms sit alongside this section rather than replacing it. Where the two ever conflict, the specific promotional terms win for that offer. You are always responsible for reading the promotion page before opting in.

• Wagering requirements must be completed in full before bonus funds or winnings from them become withdrawable.
• While a bonus is active, a maximum bet per round applies; bets above it void the bonus and any winnings derived from it.
• Some games are excluded from bonus play or contribute a reduced percentage towards wagering, as listed in each offer.
• Each bonus has a stated validity period; unused bonus funds and winnings expire when that period ends.
• Only one active bonus may run on an account at a time, and promotion codes are single use unless we say otherwise.
• Where we detect misuse, we may cancel the bonus, remove associated winnings and reclaim funds already paid.

Conduct We Prohibit

Honest play keeps the platform fair for everyone, so the following conduct is strictly banned and may lead to immediate account closure. We may also report serious cases to the relevant authorities and payment providers.

• Fraud of any kind, including false or borrowed identity documents and falsified KYC material.
• Chargebacks, payment reversals or any dispute raised with a bank or payment processor about settled deposits.
• Holding or operating multiple accounts, whether registered to you or to others at your direction.
• Bonus abuse, including low-risk wagering patterns designed to extract value from promotional funds.
• Collusion with other players or coordination across accounts in tournaments and live games.
• Bots, scripts, macros or any automated tool that plays or bets on your behalf.
• Using a VPN, proxy or similar technology to appear to be located in a permitted country.

Limits and Self-Exclusion

Gambling should stay a form of entertainment you control, and we build our tools around that idea. You can set or change the following controls yourself at any time, and our support team will apply them on request as well.

• Deposit limits, capped per day, per week or per month.
• Loss limits that stop play once a set amount is lost in a period.
• Session reminders that display the time and money spent during a sitting.
• Cooling-off periods of a set length, during which we block your access.
• Permanent self-exclusion, after which we close the account and return any withdrawable balance.

Our side of the bargain

We monitor play patterns for signs of harm, and where we see them we may contact you, suggest limits or apply protective measures to your account. If gambling stops being fun, contact Gambling Help Online on 1800 858 858, a free Australian service available around the clock.

Self-exclusion requests take effect as soon as we process them, and we make reasonable efforts to stop marketing messages from reaching you during and after the exclusion period.

Account Closure and Disputes

Closing your account

You can close your account at any time through live chat or by emailing [email protected]. On closure we return your withdrawable balance via an original deposit method, subject to the verification checks above. We may also close an account ourselves for breach of these terms, in which case we explain the reason where the law permits it.

Complaints

Raise a complaint through our 24/7 live chat or by email and we will acknowledge it within 24 hours. Most matters are settled at first contact; anything unresolved is escalated to a senior manager, and we aim to give a final answer within 10 business days. If you remain unsatisfied, you may escalate the matter under our Curaçao licence. These terms are governed by the laws of Curaçao, and you agree to that jurisdiction for disputes with us.

A pending dispute never affects your right to withdraw funds that are not connected to it, provided your account is otherwise in good standing.

When We Change These Terms

We may update these terms at any time to reflect changes in law, our licence conditions or the way our platform works. When we make a change we notify you by email to your registered address or through a prominent notice on the site, and the new version takes effect 14 days after that notice unless the change is required urgently by law or our regulator.

Your continued use of the platform after the effective date means you accept the updated terms. If you disagree with a change, you can close your account before it takes effect and we will return your balance under the closure rules above. We recommend checking this page each time you log in so nothing catches you off guard.

Frequently asked questions

Do I have to accept the terms before I can play?

Yes. Acceptance takes effect the moment you tick the box during registration, and using the platform after any update counts as accepting the new version.

Can I hold more than one account?

No. We permit one account per person, household, shared computer and payment method. Multiple accounts can be closed with funds and winnings reclaimed.

How long do withdrawals take once the terms are met?

Standard withdrawals are processed within 24 hours after your identity check is complete, and crypto payouts go out within 1 hour.

How do I self-exclude from Fortunica Casino?

Contact our 24/7 live chat or email [email protected] and we will apply the exclusion, close the account and return your withdrawable balance. Gambling Help Online is available on 1800 858 858.

What happens when you change the terms?

We notify you by email or a site notice, and the change takes effect 14 days later unless it is legally urgent. If you disagree, you can close your account before that date.