Our AML Policy and Verification

Verification is how we keep Fortunica Casino safe for every player. This page sets out, in plain language, what our anti-money-laundering (AML) and know-your-customer (KYC) rules require from you, when we apply them and how we protect the documents you give us.

Our AML Commitment

Why these rules apply to you

We operate under a licence issued in Curaçao, and that licence binds us to strict anti-money-laundering and counter-terrorism-financing obligations. In practice this means we must know who plays on our platform, monitor how money moves through it, and report suspicious activity to the relevant authorities.

Criminals sometimes use gambling sites to make illicit funds look legitimate. Verification is the strongest tool against that, and it also protects you: a verified account is far harder for fraudsters to hijack.

• We verify the identity of every player before the first withdrawal.
• We screen names against international sanctions lists at registration and on an ongoing basis.
• We keep records of transactions and identity documents for the period required by our licence.
• We train our compliance team to spot and escalate suspicious patterns.

When We Verify Your Account

Three checkpoints

We apply verification at set points rather than all at once. You can register, deposit and play with only your basic details, but full verification is required before funds leave your account.

We may also bring verification forward without notice if a deposit pattern triggers one of our risk thresholds. Completing it early saves you time later.

• At registration: your name, date of birth, address and contact details, screened against sanctions and restricted-country lists.
• At first withdrawal: full identity, address and payment-method verification, processed within 24 hours.
• At thresholds or on risk triggers: re-checks if deposit volume, session behaviour or payment anomalies warrant a closer look.

Documents we accept

Each document must be valid, legible and show all four corners. We accept documents issued in English or accompanied by a certified translation.

• Government-issued photo ID: passport, national identity card or driver licence.
• Proof of address: a utility bill, bank statement or official letter dated within the last three months.
• Proof of payment-method ownership: a card photo showing the first six and last four digits, or a screenshot of your e-wallet or crypto wallet page displaying your name.

How Verification Works

Step by step

Most players finish the whole process in under fifteen minutes, and our compliance team completes its review within 24 hours of receiving clear documents.

• Open the Verification tab in your account profile.
• Upload your photo ID, taking care that no glare covers the photo or the machine-readable zone.
• Upload proof of address and, if you have already deposited, proof of payment-method ownership.
• Wait for the status to change to Verified; we notify you by email and in your account.
• If anything is unclear, our live chat team is available 24/7 to guide you through the resubmission.

How we protect your documents

Uploads travel over an encrypted connection straight into access-controlled storage, and they are viewable only by trained compliance staff who need them for a review. We never send identity documents by email, and no other department of Fortunica Casino can open them.

When We Ask About Funds

The trigger points

If your play or deposits reach a level where a legitimate question arises about where the money comes from, we will ask you to confirm your source of funds. This is not an accusation; it is a licence obligation that applies to every operator in our jurisdiction.

A source-of-funds request typically asks for a recent payslip, bank statement, tax return or evidence of business income, matched against the deposit volume on your account.

• Deposits materially above what your stated income profile suggests.
• Deposit patterns that look structured to avoid reporting thresholds.
• Rapid deposit-and-withdraw cycling with little actual play.
• Funding from third-party accounts or payment instruments in other names.

How We Monitor Transactions

Checks on every flow of money

Every deposit and withdrawal passes automated screening before it settles. The same-method rule is the backbone of this screening: you withdraw back to the method you used to deposit, which proves that both directions belong to you.

Our withdrawal limits also serve an AML purpose. They cap how quickly large sums can leave the platform while a review is completed.

Crypto transactions

Bitcoin, Ethereum and Tether payouts are processed within one hour, but they follow the same verification chain as card withdrawals. Wallet addresses are screened against known risk lists before any transfer is signed.

If Verification Fails

What happens next

A failed or stalled verification does not mean you lose your balance. It means withdrawals stay on hold until we can confirm who you are, and we will tell you exactly what is missing and how to fix it.

• Missing or expired documents: we email you a request, and withdrawals reopen as soon as valid files arrive.
• Mismatched details: if your account name differs from your ID or payment method, we ask for a short written explanation.
• Repeated rejections: deposits may be blocked and play suspended on the affected account while the case is reviewed.
• Suspected fraud or third-party play: the account is frozen, and funds are held pending an investigation.
• Confirmed fraud or sanctions exposure: the account is closed and the case is reported to the authorities under our licence obligations.

How Long We Keep Records

Retention and your rights

Our Curaçao licence requires us to retain identity documents and transaction records for a set statutory period after your account closes, normally five years. Retention is not optional for us, and the same security controls that protect your uploads during verification protect them in storage.

You can ask us at any time which records we hold about you, request a correction of inaccurate details, or ask for confirmation that your files have been deleted once the retention period expires. Write to [email protected] and our compliance team will respond with a full account summary.

Frequently asked questions

Can I play before completing verification?

Yes. Registration and deposits are open with basic details, but full verification is required before your first withdrawal.

How long does verification take?

Our compliance team completes reviews within 24 hours of receiving clear, valid documents.

Why do I have to withdraw to the same method I deposited with?

The same-method rule confirms that both the money in and the money out belong to the same verified person, and it is a core anti-money-laundering control.

Is my passport scan safe on your servers?

Documents are transferred over encrypted connections into access-controlled storage, and only trained compliance staff can view them. We never email identity documents.

What happens to my funds if verification fails?

Your balance stays in your account, and withdrawals are simply held until valid documents are provided. Confirmed fraud is the only case where funds are frozen pending an investigation.