Play Safe With Us

Fortunica Casino is built for entertainment, and we want it to stay that way. This page sets out the practical tools in your account, the warning signs we watch for, and the free Australian support services you can reach at any hour. Nothing here is a lecture; it is a set of options you control.

Our Commitment to You

We take your wellbeing as seriously as we take game fairness. Behind the scenes, our team monitors play patterns for early indicators of harm, such as sudden spikes in deposit frequency or extended overnight sessions, and reaches out with a private message when we see them. We would rather have that conversation early than after damage is done.

Every real-money account at Fortunica Casino gets reality checks by default: an on-screen time reminder every 60 minutes showing how long you have been playing and your net result for the session. Our Curaçao licence (OGL/2025/0456/0987) obliges us to maintain these safeguards, and we treat that obligation as a floor, not a ceiling.

Warning Signs to Watch

Problem gambling rarely announces itself. It builds quietly through small habits. Run an honest check against this list; if two or more ring true, we encourage you to use the tools on this page or call Gambling Help Online for a confidential chat.

• Chasing losses with bigger or more frequent bets to win money back.
• Hiding your play from family, friends or a partner, or lying about time spent gambling.
• Borrowing money, using credit cards or dipping into household funds to keep playing.
• Playing for longer than you planned, or being unable to stop once you start.
• Gambling to escape stress, anxiety, low mood or boredom rather than for fun.
• Irritability, restlessness or mood swings when you try to cut down.
• Neglecting work, study, sleep or relationships because of gambling.
• Treating gambling as a way to make income rather than entertainment.

Tools You Can Use

Every tool below lives in your account under Profile, then Responsible Gaming, and takes effect immediately. All limits apply to your whole account, including mobile play, and you can tighten them at any time without delay.

• Deposit limits: cap the amount you can deposit per day, week or month, from as little as 15 AUD.
• Loss limits: set a maximum net loss for a period; once reached, play stops until the window resets.
• Wagering limits: restrict the total value of bets you can place in a day or week.
• Session timeouts: log yourself out automatically after a set period, from 30 minutes upward.
• Reality checks: adjust the on-screen time and spend reminders to appear every 15, 30 or 60 minutes.
• Cooling-off periods: pause your account for a short break (see the next section for durations).
• Self-exclusion: block access to your account for a fixed or permanent term (details below).

Self Exclusion, Step by Step

We support five self-exclusion durations: 24 hours, 7 days, 30 days, 6 months and permanent. During the exclusion, your account is locked, we stop all marketing emails and bonuses, and attempts to log in or open a new account with the same details are blocked. Permanent exclusion cannot be reversed.

Your remaining balance is safe. For exclusions of 7 days or longer, we refund the balance to your original withdrawal method on request, with crypto payouts processed within 1 hour and bank transfers within 24 hours. Open bets that settle during the exclusion are credited to your balance and refunded the same way; unsettled bets are voided and the stake returned.

Fixed-term exclusions (24 hours to 6 months) expire automatically on the end date. Reactivation for 30-day and 6-month terms requires a written request to [email protected] followed by a 24-hour cooling period, during which you can cancel the reactivation. This buffer exists because the first hours back are when impulsive play is most likely.

Protecting Minors Online

You must be 18 or over to hold an account with us. Our KYC process verifies your date of birth with government-issued ID, along with proof of address and payment method, before your first withdrawal and in many cases at deposit stage. Accounts with mismatched or forged identity documents are closed and balances forfeited.

If minors have access to your devices, we recommend parental control software such as Net Nanny, Qustodio or the built-in restrictions in iOS Screen Time and Google Family Link. These tools let you block gambling sites and app stores entirely on shared devices. Never leave your session logged in, and do not save your password in a browser a child can reach.

Free Help Across Australia

These services are free, confidential and independent of Fortunica Casino. Counsellors answer around the clock, and you can call about yourself or someone you care about.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone and live chat counselling.
• Lifeline: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health.
• Financial Counselling Australia: 1800 007 007, ndh.org.au, free financial counselling for gambling-related debt.
• Salvos Gambling Harm Support: 1300 371 990, salvationarmy.org.au, face-to-face and phone support.

Talk to Our Team Anytime

Our live chat runs 24/7, and any agent can set or tighten a limit, start a cooling-off period or begin self-exclusion for you in a single conversation, usually within minutes. Say "responsible gaming" when the chat opens and you will be routed to an agent trained in these requests.

For anything that needs a written record, such as a self-exclusion request or a balance refund during exclusion, email [email protected] with your registered address and the subject line "Responsible Gaming". We answer within 24 hours, and no one on our team will ever try to talk you out of a limit or an exclusion you have asked for.

Frequently asked questions

How quickly does a deposit limit take effect?

Immediately. You can set or tighten deposit, loss and wagering limits in your profile at any time, and they apply from that moment across desktop and mobile.

Can I reverse a self-exclusion before it ends?

No. Fixed-term exclusions of 24 hours to 6 months run their full course, and permanent exclusion can never be reversed. Longer terms also require a written request plus a 24-hour wait before reactivation.

What happens to my balance when I self-exclude?

For exclusions of 7 days or longer we refund your balance to your original withdrawal method on request, with crypto paid within 1 hour and bank transfers within 24 hours.

Will you still send me promotions while I'm cooling off?

No. During any cooling-off period or self-exclusion we stop all marketing emails, SMS and bonus offers immediately.

Is someone else's gambling affecting me? Can I still call for help?

Yes. Gambling Help Online (1800 858 858) supports family and friends as well as players, 24 hours a day, and the call is free and confidential.